We’re thrilled to announce the expanded rollout of WhatsApp Coexistence. Businesses can now integrate their existing WhatsApp Business App Account —including accounts registered with Indian phone numbers—and enjoy dual-platform messaging with no service disruptions or ban risk.
Unsupported Regions & Countries
Coexistence is not available in the following areas:
Regions — European Economic Area (EEA), European Union (EU), United Kingdom (UK)
Countries — Australia, Japan, Nigeria, Philippines, Russia, South Korea, South Africa, Turkey
(India has been removed from the unsupported list; Indian numbers are now fully supported.)
Why Enable WhatsApp Coexistence?
Stay connected on your mobile WhatsApp Business App and unlock CRM super-powers—bulk messaging, automations, workflows, analytics—without interrupting existing chats.
Key Benefits
Seamless Integration — Link your WhatsApp Business App to the CRM in minutes.
Dual-Platform Flexibility — Continue chats on mobile while managing them inside.
Full Chat & Contact Sync — Import up to six months of chat history and all contacts for a unified inbox.
Powerful CRM Features — Use bulk sends, automated workflows, interactive templates, and more while your Business App stays active.
Meta Cloud API Compliance — 100 % policy-safe; no ban risk.
What’s New
- Contact & Chat Sync — Auto-import contacts and recent chats.
- Cross-Platform Management — Work in both interfaces with zero disruptions.
- Advanced Messaging —
- Bulk WhatsApp Messaging
- Interactive Templates
- WhatsApp Automations
- Voice Notes & In-App Appointment Booking
Continued Business-App Features — Keep using Status, Groups, and Calling on mobile while CRM handles outreach.
Getting Started
- Settings → WhatsApp → Connect WhatsApp Business App
- Follow the on-screen steps to link your WhatsApp Business App with LeadConnector.
- Scan the QR Code to pair your existing WhatsApp account.
- Import contacts & chat history.
- Start messaging from both platforms instantly.
Important Notes
Template Messages — Can only be sent from the CRM, not from the mobile Business App.
Profile Management — Update your business profile inside the WhatsApp Business App.
Single-Number Restriction — One phone number per WhatsApp Business App account under Coexistence.
Upgrade your communication workflow today—WhatsApp Coexistence is now live for India and all other supported countries by default.
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