Conversation AI Actions - Increase in Update Contact Field and Trigger a Workflow

Created by Dakota Routh, Modified on Thu, 24 Jul at 3:45 AM by Dakota Routh

What's New?
We’ve rolled out two highly requested upgrades to boost your Conversation AI performance — making your bots smarter and more flexible.
1. Add Contact Info – Now Supports Up to 20 Fields!
You can now update up to 20 contact fields within a single bot (previously limited to only 3).
This enables richer lead data collection
Enhancements has been done for faster and more reliable updates.
To Use:
Go to Bot Goals > Choose "Add Contact Info"
Add or map up to 20 contact fields
2. Trigger More Workflows – Limit Increased to 5
The number of workflows you can trigger from a single bot goal has been increased from 3 to 5.
This gives you more automation flexibility directly from the bot.
To Use:
Go to Bot Goals > Choose "Trigger a Workflow"
You’ll now see the option to add up to 5 workflows.
These upgrades are currently available only for Prompt-based Bots.
Support for Guided Form setup is coming soon.